What do I do if I can't connect my ShopBack account to an AI assistant?
Some AI assistants, such as Muse, let you connect your ShopBack account to find offers and track Cashback for you. If the connection didn't go through, don't worry. Here's what you can try.
What you can try
"Something went wrong on our side"
This is usually a temporary issue on ShopBack's end.
- Wait a few minutes.
- Go back to your AI assistant and start the connection again.
- If it still doesn't work, contact us and let us know which AI assistant you used and roughly when it happened. A screenshot of the error page helps too.
"This app couldn't be connected"
The AI assistant sent connection details that ShopBack doesn't recognise. You can't fix this from your side.
- Contact us and let us know which AI assistant you used, and we'll follow up with them.
Cancelled by mistake?
- Go back to your AI assistant and start the connection again.
- When asked, tap "Allow".
Available in Singapore and the US
Connecting to AI assistants is currently only available for ShopBack accounts in Singapore and the US.