Account already exists

My mobile number already exists. What should I do?

You’re likely to encounter this issue when trying to sign up for a new ShopBack account using a mobile number that’s already registered to an existing account. 

Each mobile number can only be used for one ShopBack account. If you have multiple accounts, you have the option to submit a request to merge them into a single account. 

What you can try

Don’t worry, contact Sparky, ShopBack’s friendly virtual assistant and we’ll get your account sorted in no time at all.

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